This work can be done at home but will require contact with the administration Staff at the Biblioteca to access lists and current membership information and brochures.

1. The Volunteer will contact staff at Biblioteca to obtain a current membership list for the month. The Volunteer should go once a month to the office and pick up the membership and renewal forms to check for accuracy on the list and note if anyone wishes to volunteer and advise the volunteer coordinator of this information.

2. The Volunteer will send an e-mail reminder letter (in the computer) to all members whose membership is up for renewal in the next month and remind them of the need to renew and how.

3. The Volunteer will also send an e-mail letter to all members that have lapsed in the last 3 months to ask them to renew (special letter in the computer).

4. If any of the e-mailed letters are returned by Mail Administrator, then the Volunteer will try to contact the member by phone using the directories to obtain new e-mail. Also they will take the opportunity to ask the member to renew.

5. All new e-mail, phone and/or addresses identified by the Volunteer should be updated on the membership list and this list should be emailed to administration.

6. Members who do not renew after two years and a phone call are not likely to renew so they should be removed from the list. Remove the names and send the updated list to administration.

7. The volunteer should also keep track of any comments positive or negative that are received from members she has contacted. These should be sent in a written report to the Volunteer Coordinator.

8. The Volunteer should review and change reminder and lapsed letters as needed in consultation with Volunteer Coordinator.

9. Administration will send a monthly update via email to the volunteer.

Time: This job must be done once a month at the beginning of the month. It may take a couple of hours over several days to send out all the letters. After that the volunteer has to follow up on returned e-mails. Checking and phoning can be spread out over the month.